It is fundamental to our integrity and success that we uphold the highest possible standards of ethical and professional journalism, and that we are seen to do so. The benchmark for the FT’s journalistic practices is set by our FT Editorial Code. Compliance with the code is an obligation for all FT editorial staff.
If you wish to request a clarification or correction, please email firstname.lastname@example.org.
If you wish to make a complaint about any of our editorial content or journalistic activity, please contact email@example.com.
Where any complaint under the FT Editorial Code is unable to be resolved by FT’s senior editors, the Complaints Commissioner will review the matter and recommend any appropriate redress.
In September 2014, the FT's Appointments and Oversight Committee appointed Greg Callus as its editorial Complaints Commissioner. The role will ensure a continued means of dealing with reader complaints following the closure of the UK Press Complaints Commission. His remit is to support the FT’s existing framework for handling editorial complaints, independent of the editor.
Read our guide to the policies and processes of the Complaints Commissioner here.
Greg Callus, Complaints Commissioner
He was called to the Bar by Lincoln’s Inn in 2012, completing his pupillage at 20 Essex Street, before spending 2013/14 at the Royal Courts of Justice, first as Judicial Assistant to the Rt. Hon. Sir Brian Leveson, President of the Queen’s Bench Division, and then as acting Legal Adviser to the Lord Chief Justice of England and Wales, the Rt. Hon. The Lord Thomas of Cwmgiedd.
Appointments and Oversight Committee
Baroness Wheatcroft (Chair)
Former journalist and businesswoman Baroness Wheatcroft graduated from the University of Birmingham with an LLB Law degree and went on to work on several national newspapers, most recently as the Editor-in-Chief at Wall Street Journal Europe. A prize winning reporter, winner of the Wincott Award for Senior Financial Journalism and London Press Club Business Journalist of the Year, Baroness Wheatcroft launched Retail Week, a specialist trade magazine in 1988, and is a former Business Editor of The Times and a former Sunday Telegraph Editor.
She is a Conservative life peer and a visiting fellow at Oxford University’s Centre for Corporate Reputation. She is also on the Board of St James’s Place plc and Fiat Chrysler Automobiles and is Deputy Chairman of the British Museum.
Professor Ian Hargreaves CBE
Ian Hargreaves is Professor Emeritus at the Cardiff University School of Journalism, Media and Culture. He is also a board member of the BBC. Prior to his Emeritus appointment in January 2019, he was Professor of Digital Economy at Cardiff University.
Ian is a former Editor of the Independent and the New Statesman. He also served as Deputy Editor of the FT during a 15-year FT career and as Director BBC News and Current Affairs. He was a founding member of the board of Ofcom, the communications and media regulator. In 2010/11 he led a review of intellectual property issues for the coalition government led by David Cameron.
He was appointed Commander of the British Empire (CBE) in 2012 for services to the creative economy and higher education. He is a board member of the Wales Millennium Centre in Cardiff and of National Theatre Wales.
John Ridding is the Chief Executive Officer of the FT Group, one of the world’s leading news organisations recognised internationally for its authority, integrity and accuracy and for its global perspective.
Under his stewardship, the FT has expanded its global operations and transformed itself into a digital business, pioneering the reader-revenue or subscription model now widely adopted across news media. Despite the disruption in the news media sector, the FT has reached record levels of readership, passing the milestone one million subscriber mark earlier this year.
In his 32 years at the FT, John has held a wide range of roles on both the editorial and business side of the organisation. As a foreign correspondent, he was based in Hong Kong, Paris and Seoul and regularly reported from mainland China, Japan, India and Indonesia. He was managing editor, features editor and deputy editor before joining the business side of the organisation
14 May 2019, Ryan Butta. Breach, Article 7(2).
12 February 2019, GHK. No breach of Clauses 1 and 2.
19 September 2018, Valbury Capital. Complaint partially upheld under Clause 1.2.
28 April 2018, Christopher Chandler. No breach, Clause 1.
10 April 2018, Mauro Libi Crestani. No breach, Clause 1. Breach, Clauses 2 and 6.
15 February 2018, Paul Tierno. Breach, Article 7(2).
22 January 2018, Peter Cheung. No breach, Clause 1.1.
7 December 2017, Ellie Bennett. No breach, Clause 1.1 or 1.2.
31 October 2017, Alex Wessendorff. No breach, Clause 1.1 or 1.2.
8 August 2017, Shaun Whatling. No breach, Clause 1.2.
16 June 2017, Dr Colin Leci. No breach, Clause 1.
6 August 2016, Anthony Kay. No breach, Clause 12.1.
24 May 2016, Paul Stanley. No breach.
14 April 2016, Jordan Jay. No breach.
14 April 2016, Owen Angel and Paul Lamm. No breach.
6 January 2016, Dr Colin L. Leci. No breach.
29 June 2015, Robert Bartlett. No breach.
29 May 2015, Jonathan Portes. Complaint partially upheld under Clause 1.2.
18 June 2015, Dr Bia Labate. No breach of articles 1(2) and 1(4). Article in question here.
1 March 2015, PA. No breach of Clause 3.
25 February, Andrew Anderson. No breach, Clause 1.
29 March 2015, Matt Berkley. No breach, Clause 1 or 1.2.
Q4 2017 & Q1 2018 Editorial Complaints Commissioner report summary
Q3 2017 Editorial Complaints Commissioner report summary
Q2 2017 Editorial Complaints Commissioner report summary
Q1 2017 Editorial Complaints Commissioner report summary
Q4 2016 Editorial Complaints Commissioner report summary
Q2 & Q3 2016 Editorial Complaints Commissioner report summary
Q1 2016 Editorial Complaints Commissioner report summary
Q4 2015 Editorial Complaints Commissioner report summary
Q3 2015 Editorial Complaints Commissioner report summary
Q2 2015 Editorial Complaints Commissioner report summary
Q1 2015 Editorial Complaints Commissioner report summary
Q4 2014 Editorial Complaints Commissioner report summary